Common issues
- Theme upload fails: Ensure the file is a valid .zip exported from Shopify or our delivery package.
- Sections not showing: Check that JSON templates are assigned in the theme editor.
- Mobile layout issues: Review section-specific mobile settings in the theme customizer.
- App conflicts: Disable recent app embeds one by one to identify conflicts.
Support hours
Monday – Friday, 9:00 AM to 6:00 PM IST
Before you contact us
Check the FAQ and Theme License. For refund requests see our Refund Policy.
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