Veltrixa ("we", "our", or "us") operates the Veltrixa Shopify theme and this marketing website. This Privacy Policy explains how we collect, use, and protect information when you visit our site or purchase and use our theme.
1. Information we collect
- Details you provide in live chat or support tickets (name, email, store URL).
- Support conversation messages and optional screenshots submitted through our chat widget.
- Purchase and license records needed to deliver the Theme and updates.
- Basic technical data such as page views, browser type, and IP address (if analytics or security logging is enabled).
2. Shopify store data
The Veltrixa theme runs on your Shopify store. Theme settings, products, orders, and customer data remain on Shopify's platform. We do not access your store's customer order data unless you explicitly share details with support for troubleshooting.
3. How we use information
- To respond to support requests and sales inquiries.
- To deliver theme files, updates, and documentation.
- To verify license eligibility and prevent misuse.
- To improve our products, website, and security.
4. Cookies and similar technologies
Our support chat widget may use browser storage to maintain your conversation session. Shopify's platform uses its own cookies when you manage your store. We do not use advertising cookies on this marketing site.
5. Data sharing
We do not sell your personal information. We may use trusted service providers (such as hosting and payment processors) who process data only on our instructions and under appropriate safeguards.
6. Data retention
Support chat and ticket records are retained as long as needed to provide support and comply with legal obligations, then securely deleted. Purchase records may be kept longer for accounting and license verification.
7. Your rights
You may request access, correction, or deletion of your personal data by contacting us through live chat or a support ticket on our website.
8. Security
We use industry-standard measures to protect data in transit and at rest, including HTTPS on this website and access controls on our systems.
9. Contact
For privacy questions, use the live chat widget or open a support ticket on veltrixa.igurix.tech.
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